Regular Polish

We do NOT guarantee the longevity of any regular polish product once the service has been completed. Any fixes will incur an ​additional charge.

Gel Polish/Dip Powder/Acrylic

We must be contacted within 72 hours from service to evaluate the nail issue(s). If the issue was caused by Luna Nails, we will ​fix it for free. All repairs must be completed within 48 hours after contacting us. If the issue was not caused by Luna Nails, the ​fix will incur additional charges.

COMPLIMENTARY FIXES

If you are ever dissatisfied with any service in the salon we will gladly make the corrections necessary to exceed your ​expectations within 3 days of your original services. No refund is given after it has been rendered.

– Enhancements and gel polish manicures are guaranteed for 5 business days after your appointment; excluding breakages. If ​you lose an enhancement or notice chips or lifting in the first 5 days, please call us to schedule a free repair. (Repairs must be ​arranged within 3 days of notification to the salon to be considered complimentary fixes.) Repairs after 5 days or for ​breakages, tears, and corner breaks without notifications are $3+ each. (Please remember, nails are jewels, not tools. Be kind ​to your nails and they will look beautiful for weeks after your service.)

Cancellation and No Shows

If a customer has 3 consecutive cancellations or no shows, that customer will be accepted as a “walk-in” customer only.

​Manicure and Pedicure Treatments

All of our manicure and pedicure treatment packages include regular nail polish. Gel polish add-on is available for all packages ​for an additional charge. Nail enhancements or Side Hustles can also be included at an additional charge.

Child Safety Policy

This policy is with the utmost respect to the parents coming in for services at our salon. We understand the challenges in ​finding time for yourself and that this issue is a sensitive topic to discuss. However, our policy strictly prohibits unsupervised ​children in the salon. In the event you must bring a young child into the salon, please provide proper supervision for them in ​the form of an additional caretaker.

Unfortunately, the salon cannot provide childcare services. Also, young children in carriers/strollers may not be placed near ​the service areas or held in the lap unless they are receiving nail services. There will be no running, screaming, or walking ​around the salon. If you bring a tablet for your children, please also have headphones available as not to distract other guests. ​This is also a reminder for adults who wish to use their devices at the salon. We will ask guests not to have their devices on ​speaker where it will disturb other customers. Please remember this is a public space where people come (and pay) to relax. ​We kindly request ONLY those receiving services be present in the salon. In conclusion, once the child has received their ​services, we ask that parents continue to follow the policy of supervision listed above.

Gift Cards

Luna Nails is not responsible for lost or stolen gift cards. Gift card balances cannot be returned or exchanged in the event that ​a gift card is lost or stolen.

Service Prices

All service prices listed are subject to change at the time of service. Please confirm pricing at the time of service

Late Arrivals

Luna Nails offers a 10-minute grace period beginning at the time of the appointment. Any arrivals after the grace period has ​expired will be considered a "walk-in" customer and attended to in the order in which they arrived. If a specific technician was ​requested during booking, late arrival could result in services being rendered by the first available nail technician.